Really brings the best companies to the top of the list! Choosy consumers, this list is for you! If you're looking for the best providers, you'll find them here at Texas Electricity Ratings. We've pulled together a group of brands that are leaders in low prices in Texas. Price is always an important consideration, but you still want a reliable company that can take care of your needs. You'll recognize names like TXU, Reliant, Gexa, and TriEagle These brands are consistently popular choices for many Texans. Such as your local Better Business Bureau.Ībsolutely! If nothing from the above list struck your fancy, we've got lots of other options available: You may wish to also review other resources regarding a REP's customer service (Note - this means - the Count of Complaints - EVEN when the Provider is not liable)Ĭomplaint process adequately addresses the customer complaints with quick resolution by Investigated, irrespective of whether or not the company was determined to be at fault orĪdequately resolved the customer's complaint. One measure of the customer service provided by REPs.īased on a rolling 6-month average of the total number of informal complaints This complaint scorecard should be viewed as only
Signficant changes in the complaint score may occur from month-to-month for smaller Month rolling average of complaint rates per 1,000 customer relative to other companies. REPs are scored into five groupings of approximately equal size based on a 6. US RETAILERS (Cirro, Discount, Pennywise)
○○○ Higher than Average Rate of Complaints. The Power to Choose scorecard uses a five dot system to indicate where 5 dots = The Lowest Complaints per 1000 customers. (as of May 2021)Ībout the Power to Choose Rating Scorecard: So, based on Power to Choose Scorecard who are the top ranked providers available on Texas Electricity Ratings. TER rates rank and reviews providers based on real-time data, prices, features, reviews from our users, 3rd party reviews, 3rd party data sources, surveys and real time plan analysis. Most complaints that the Texas PUC receives are billing related, which is different from the data that Texas Electricity Ratings uses. This complaint data provides great insight into companies ability to accurately bill, and provide customer service in a timely manner. The one thing that the power to choose provides is complaint data from the Texas PUC. It’s often referred to as “The Power to Confuse” as many Texas electricity companies use it as their primary source of electricity orders. Unfortunately it is often confusing and misleading. The Power to Choose provides an easy way to shop for Texas electricity rates. They woo you with an impossibly low rate, all the while knowing that they will jack your bill up with unfair fees and hidden charges to try to boost their profits! And if you try to talk to them, they skimp on customer service hoping you'll just hang up and pay your bill to keep the lights on. There are quite a few suppliers whose only source of customers is the Power To Choose website. There is NO CONTROL over which companies can list their products! Shockingly, Variable Rate Plans seldom go down.Īnother problem with Power to Choose is that any licensed Texas electricity provider can promote their plans on the site, Regardless of their reputation, customer service complaints, PUC violations or BBB rating. Unfortunately, over time The Power to Choose has been abused by providers who manipulate their prices to show specific prices at specific usage levels (500, 10 kWh.) Other providers launched promotional plans that start with low rates for 1-3 months then increase or double, while others use low introductory variable incentive rates, then increase your rates throughout the term of your contract. And differentiations were based on low cost to serve, green energy support, term length and cash or reward incentives to switch. The PUC fostered Texas Electric Choice, a competitive, head to head marketplace that featured flat rate products. 
When Texas deregulated the Retail Electricity market in 1999, Texans were provided with Electric Choice and the PUC established the Power To Choose as an educational website to help consumers make better electricity choices.
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